View source for VLCStreamerTroubleshooting

==VLC Streamer Troubleshooting ==

There are a few common issues that people have reported with VLC Streamer


== VLC Streamer won't connect to my PC / Mac ==

See [[Vlcstreamer_connections | this page]]

== The helper fails to install ==

See [[Helper_fails_to_install | this page]]

== VLC Can't process the movie ==

See [[Vlcstreamer_debugging | this page]]

== I can see the video, but no audio ==

See [[Vlc_Streamer_no_audio | this page]]

== My movie keeps buffering ==

See [[Vlcstreamer_buffering | this page]]

== I don't see a movie list. When I try to add a movie, I see an empty page, then I see 'conncection lost' ==

This is almost certainly a firewall issue.
Bonjour is able to pass through your firewall which is why the iPhone app can see your computer, but it is not able to connect to the helper.

The solution is to make sure that all your firewalls allow VLC Streamer through them. 

Things to check

# The firewall on your computer
# The firewall on your router (sometimes these are named confusingly. Google for 'disable firewall on <your type of router>' for help
# Some routers don't let wireless devices talk to devices connected by wires (ethernet). If you can find a setting like this in the router, then disable it.

== I can browse for movies, but my iPhone/iPad/iPod keeps losing the wifi connection. I might have to keep entering my password ==

Wifi reception is tricky. You can have your signal blocked by other wifi signals, walls, microwaves or any number of other things. 
PC Pro has an [http://www.pcpro.co.uk/features/367672/whats-killing-your-wi-fi excellent article] all about what might be killing your signal.

== I transferred a movie through iTunes and it shows as 'unsupported' ==

See [[Vlcstreamer_itunes_transfer | this page]]

== I can't get subtitles to work ==

see [[VLC_Streamer_Subtitles_and_Audio_Tracks | this page]]

== I want to use a different audio track ==

see [[VLC_Streamer_Subtitles_and_Audio_Tracks | this page]]


== Running on Windows Home Server ==

We don't officially support this, and haven't tested it ourselves. However, users have reported that all works fine.

Another user has reported that VLC Streamer works fine on Windows Home Server 2012 after installing .net

== I only get sound when streaming to my Apple TV ==

Video streaming is only enabled for the paid version of VLC Streamer. Assuming you are using the paid version, then please check these steps

# You have enabled 'airplay streaming' in the settings of VLC Streamer (tap on the cog in the bottom right of the screen to get to settings)
# You have updated to the latest iOS on your iPod/iPhone/iPad
# You have updated to the latest iOS on your Apple TV

if that doesn't fix things, then please rebooting your Apple TV and iPhone. It is surprising how often this helps!

== I get tiny freezes in my movie approximately every few seconds ==

See [[Vlc_Streamer_framerate | this page]]

== Mac OS - I can't see my network drives ==

VLC Streamer can browse your network drives, but only after they have been 'mounted'.

To do this, you can either browse the drive manually, or set the system to automatically [[Mount_Drives_on_Mac  | mount the drive when it starts up]]

== Filetype .something is not supported==

VLC Streamer keeps a list of filetypes that it thinks it can probably handle. However there are a gazillion filetypes, and I can't keep up.

So, for your new filetype, we need to figure out if VLC Streamer can handle it. If it can, then I'll add it to the list.

Testing the filetype is easy - just rename the file to something that VLC Streamer will try.

So take .something and rename it to movie.avi

VLC Streamer will now try to stream the movie. VLC will try and transcode it to the required format. If everything works - then email me and let me know that .newFormat works. I'll add it to the list of supported filetypes and from the next VLC Streamer update; VLC Streamer will recognise it automatically.

== It used to work, but now it doesn't ==

 [http://wiki.hobbyistsoftware.com/wiki/Wrong_Wifi This is the most common reason]

== Something else ==

[http://hobbyistsoftware.com/contact-us | drop me an email]