Off troubleshooting - Revision history

Robjonson: Replaced content with "This page has moved [https://blog.hobbyistsoftware.com/off-remote-troubleshooting/ to here]"

2020-05-11T14:20:06Z

Replaced content with "This page has moved [https://blog.hobbyistsoftware.com/off-remote-troubleshooting/ to here]"

Robjonson: /* Mac */

2016-03-26T12:26:39Z

Mac

Robjonson at 18:03, 2 June 2015

2015-06-02T18:03:45Z

Robjonson: Created page with "== How it works == Off uses Bonjour to make the connection between your iPhone and your computer. This is the same system that iTunes uses to talk to the iTunes remote (so..."

2015-05-25T21:17:10Z

Created page with "== How it works == Off uses Bonjour to make the connection between your iPhone and your computer. This is the same system that iTunes uses to talk to the iTunes remote (so..."

New page

== How it works ==

Off uses Bonjour to make the connection between your iPhone and your computer.

This is the same system that iTunes uses to talk to the iTunes remote (so any troubleshooting for the iTunes remote should apply to off as well).

== Network ==

Off looks for computers on the same local network. This is probably your home wifi network, so you need to make sure that both your iPhone and your computer are connected to that.

If your iPhone is connected via edge and not via wifi, then it won't be able to find your computer.

== All About the Firewall ==

99% of the time, Bonjour deals with any firewall issues for you. If you are in that 1% then you may have to check your firewall settings to make sure that Bonjour and the Off-Helper are getting access.

=== Mac ===

First Check : If you are having any trouble connecting, then try turning off the firewall to test (System Preferences / Security / Firewall). If you can get the connection with your firewall off, then you can turn it on and tweak the settings to allow the required permissions.

When you install Off_Helper on your Mac, you'll be asked if you want to allow it to [http://hobbyistsoftware.com/OffSetup-mac.php accept connections] (say yes!)

=== Windows ===

First Check : If you are having any trouble connecting, then try turning off the firewall to test (Start / Control Panel / Windows Firewall). If you can get the connection with your firewall off, then you can turn it on and tweak the settings to allow the required permissions.

If you use the default windows firewall on Windows, then by default it will allow the connections required.

If you use another firewall (or have changed your default settings) then you need to make sure that two applications are allowed through your firewall.
# Bonjour
#* the actual file is c:\Program Files\Bonjour\mDNSResponder.exe
#* or if that isn't installed C:\Program Files\Hobbyist Software\Off-Helper\mdnsresponder.exe
# Off-Helper
#* the actual file is C:\Program Files\Hobbyist Software\Off-Helper\Off-Helper Service.exe

depending on the firewall, you may need to reboot after making the changes

=== Still not working ===

You may have another seperate firewall on your router. Again, the easiest way to test whether this is blocking the connection is to go into your router settings and turn off the firewall completely. If that works, then you can turn of your firewall again and fiddle with the settings.

NB: You can disconnect your router from the internet when playing with your firewall settings if you want to make sure that your computers are completely safe.

← Older revision		Revision as of 14:20, 11 May 2020
Line 1:		Line 1:
−	~~== How it works ==~~	+	This page has moved [https://blog.hobbyistsoftware.com/off-remote-troubleshooting/ to here]
−
−	~~Off uses Bonjour to make the connection between your iPhone and your computer.~~
−
−	This ~~is the same system that iTunes uses to talk to the iTunes remote (so any troubleshooting for the iTunes remote should apply to off as well).~~
−
−	~~== Can't connect ==~~
−
−
−	~~The Off Remote Helper app on your Mac/PC~~ has ~~a 'connection help' button.~~
−
−	~~Click on that for a set of tests that will let you pin down where there is a problem with your connection.~~
−
−	~~As well as giving you exact tests, the connection help will help you figure out any issues.~~
−
−
−	~~http~~://hobbyistsoftware.com/~~images/OffImages/connection~~-~~help.png~~
−
−
−	~~== All About the Firewall ==~~
−
−	~~99% of the time, Bonjour deals with any firewall issues for you. If you are in that 1% then you may have to check your firewall settings to make sure that Bonjour and the Off~~-~~Helper are getting access.~~
−
−
−	~~=== Mac ===~~
−
−	~~First Check : If you are having any trouble connecting, then try turning off the firewall to test (System Preferences~~ / ~~Security / Firewall). If you can get the connection with your firewall off, then you can turn it on and tweak the settings~~ to ~~allow the required permissions.~~
−
−	~~When you install Off_Helper on your Mac, you'll be asked if you want to allow it to [http://hobbyistsoftware.com/Off accept connections~~] ~~(say yes!)~~
−
−	~~=== Windows ===~~
−
−	First Check : If you are having any trouble connecting, then try turning off the firewall to test (Start / Control Panel / Windows Firewall). If you can get the connection with your firewall off, then you can turn it on and tweak the settings to allow the required permissions.
−
−	~~If you use the default windows firewall on Windows, then by default it will allow the connections required.~~
−
−	~~If you use another firewall (or have changed your default settings) then you need to make sure that two applications are allowed through your firewall.~~
−	~~# Bonjour~~
−	~~#* the actual file is c:\Program Files\Bonjour\mDNSResponder.exe~~
−	~~#* or if that isn't installed C:\Program Files\Hobbyist Software\Off-Helper\mdnsresponder.exe~~
−	~~# Off-Helper~~
−	~~#* the actual file is C:\Program Files\Hobbyist Software\Off-Helper\Off-Helper Service.exe~~
−
−	~~depending on the firewall, you may need to reboot after making the changes~~
−
−
−	~~=== Still not working ===~~
−
−	You may have another seperate firewall on your router. Again, the easiest way to test whether this is blocking the connection is to go into your router settings and turn off the firewall completely. If that works, then you can turn of your firewall again and fiddle with the settings.
−
−	~~NB: You can disconnect your router from the internet when playing with your firewall settings if you want to make sure that your computers are completely safe.~~

@@ Line 27: / Line 27: @@
 First Check : If you are having any trouble connecting, then try turning off the firewall to test (System Preferences / Security / Firewall). If you can get the connection with your firewall off, then you can turn it on and tweak the settings to allow the required permissions.
-When you install Off_Helper on your Mac, you'll be asked if you want to allow it to [http://hobbyistsoftware.com/OffSetup-mac.php accept connections] (say yes!)
+When you install Off_Helper on your Mac, you'll be asked if you want to allow it to [http://hobbyistsoftware.com/Off accept connections] (say yes!)
 === Windows ===

@@ Line 5: / Line 5: @@
 This is the same system that iTunes uses to talk to the iTunes remote (so any troubleshooting for the iTunes remote should apply to off as well).
-== Network ==
+== Can't connect ==
-If your iPhone is connected via edge and not via wifi, then it won't be able to find your computer.
+The Off Remote Helper app on your Mac/PC has a 'connection help' button.