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| − | ==VLC Streamer Troubleshooting in Detail==
| + | this page has moved [https://blog.hobbyistsoftware.com/vlc-streamer-troubleshooting/ to here] |
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| − | There are a few common issues that people have reported with VLC Streamer
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| − | == VLC Streamer won't connect to my PC / Mac ==
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| − | See [[Vlcstreamer_connections | this page]]
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| − | == The helper fails to install ==
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| − | See [[Helper_fails_to_install | this page]]
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| − | == VLC Can't process the movie ==
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| − | See [[Vlcstreamer_debugging | this page]]
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| − | == I can see the video, but no audio ==
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| − | See [[Vlc_Streamer_no_audio | this page]]
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| − | == My movie keeps buffering ==
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| − | See [[Vlcstreamer_buffering | this page]]
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| − | == I don't see a movie list. When I try to add a movie, I see an empty page, then I see 'conncection lost' ==
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| − | This is almost certainly a firewall issue.
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| − | Bonjour is able to pass through your firewall which is why the iPhone app can see your computer, but it is not able to connect to the helper.
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| − | The solution is to make sure that all your firewalls allow VLC Streamer through them.
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| − | Things to check
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| − | # The firewall on your computer
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| − | # The firewall on your router (sometimes these are named confusingly. Google for 'disable firewall on <your type of router>' for help
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| − | # Some routers don't let wireless devices talk to devices connected by wires (ethernet). If you can find a setting like this in the router, then disable it.
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| − | == I can browse for movies, but my iPhone/iPad/iPod keeps losing the wifi connection. I might have to keep entering my password ==
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| − | Wifi reception is tricky. You can have your signal blocked by other wifi signals, walls, microwaves or any number of other things.
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| − | PC Pro has an [http://www.pcpro.co.uk/features/367672/whats-killing-your-wi-fi excellent article] all about what might be killing your signal.
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| − | == I transferred a movie through iTunes and it shows as 'unsupported' ==
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| − | See [[Vlcstreamer_itunes_transfer | this page]]
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| − | == I can't get subtitles to work ==
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| − | see [[VLC_Streamer_Subtitles_and_Audio_Tracks | this page]]
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| − | == I want to use a different audio track ==
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| − | see [[VLC_Streamer_Subtitles_and_Audio_Tracks | this page]]
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| − | == Running on Windows Home Server ==
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| − | We don't officially support this, and haven't tested it ourselves. However, users have reported that all works fine.
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| − | Another user has reported that VLC Streamer works fine on Windows Home Server 2012 after installing .net
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| − | == I only get sound when streaming to my Apple TV ==
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| − | Video streaming is only enabled for the paid version of VLC Streamer. Assuming you are using the paid version, then please check these steps
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| − | # You have enabled 'airplay streaming' in the settings of VLC Streamer (tap on the cog in the bottom right of the screen to get to settings)
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| − | # You have updated to the latest iOS on your iPod/iPhone/iPad
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| − | # You have updated to the latest iOS on your Apple TV
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| − | if that doesn't fix things, then please rebooting your Apple TV and iPhone. It is surprising how often this helps!
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| − | == I get tiny freezes in my movie approximately every few seconds ==
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| − | See [[Vlc_Streamer_framerate | this page]]
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| − | == Mac OS - I can't see my network drives ==
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| − | VLC Streamer can browse your network drives, but only after they have been 'mounted'.
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| − | To do this, you can either browse the drive manually, or set the system to automatically [[Mount_Drives_on_Mac | mount the drive when it starts up]]
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| − | == Filetype .something is not supported==
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| − | VLC Streamer keeps a list of filetypes that it thinks it can probably handle. However there are a gazillion filetypes, and I can't keep up.
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| − | So, for your new filetype, we need to figure out if VLC Streamer can handle it. If it can, then I'll add it to the list.
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| − | Testing the filetype is easy - just rename the file to something that VLC Streamer will try.
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| − | So take .something and rename it to movie.avi
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| − | VLC Streamer will now try to stream the movie. VLC will try and transcode it to the required format. If everything works - then email me and let me know that .newFormat works. I'll add it to the list of supported filetypes and from the next VLC Streamer update; VLC Streamer will recognise it automatically.
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| − | == It used to work, but now it doesn't ==
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| − | [http://wiki.hobbyistsoftware.com/wiki/Wrong_Wifi This is the most common reason]
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| − | == Something else ==
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| − | [http://hobbyistsoftware.com/contact-us drop me an email]
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