Most problems that people have relate to a few common issues, so please check these first before more detailed troubleshooting
- Check that you have the latest version of the setup helper installed on the PC/Mac you want to monitor.
- Check that you have run the setup helper setup helper.
- Check that your phone and the computer you are monitoring are both connected to the same local network (sometimes the phones connect to other networks that are within reach. You can check this in wifi settings page)
Get that connection
In the setup helper, there is a 'Connection Help' button.
Please click on that, and it will run you through the steps to figure out what is not working.
Get in touch and we'll try to help.