VLCStreamerTroubleshooting
From Hobbyist Software
VLC Streamer Troubleshooting
There are a few common issues that people have reported with VLC Streamer
I'm having connection problems, or I can't scan for my computer
See this page
VLC Can't process the movie
See this page
I can see the video, but no audio
See this page
My movie keeps buffering
See this page
I don't see a movie list. When I try to add a movie, I see an empty page, then I see 'conncection lost'
This is almost certainly a firewall issue. Bonjour is able to pass through your firewall which is why the iPhone app can see your computer, but it is not able to connect to the helper.
The solution is to make sure that all your firewalls allow VLC Streamer through them.
Things to check
- The firewall on your computer
- The firewall on your router (sometimes these are named confusingly. Google for 'disable firewall on <your type of router>' for help
- Some routers don't let wireless devices talk to devices connected by wires (ethernet). If you can find a setting like this in the router, then disable it.
I can browse for movies, but my iPhone/iPad/iPod keeps losing the wifi connection. I might have to keep entering my password
Some iDevices have this problem. It's annoying (and Apple have something to answer for here!)
In most cases, turning off bluetooth (system settings / general / bluetooth) will fix the issue.
It seems that the blutooth antenna interferes with the wifi.
If that doesn't help, then you are down to the much more painful task of trying to boost your wifi reception. PC Pro has an excellent article all about what might be killing your signal.
My movie seems to end early
See this page
I transferred a movie through iTunes and it shows as 'unsupported'
See this page
I can't get subtitles to load
see this page
Running on Windows Home Server
we don't officially support this, and haven't tested it ourselves. However, users have reported that once they install bonjour (and make sure it is installed as a service not tied to a particular account), then all works fine.
I only get sound when streaming to my Apple TV
Video streaming is only enabled for the paid version of VLC Streamer. Assuming you are using the paid version, then please check these steps
- You have enabled 'airplay streaming' in the settings of VLC Streamer (tap on the cog in the bottom right of the screen to get to settings)
- You have updated to the latest iOS on your iPod/iPhone/iPad
- You have updated to the latest iOS on your Apple TV
if that doesn't fix things, then please try turning your iTV and iPhone completely off and on again.
Filetype .something is not supported
VLC Streamer keeps a list of filetypes that it thinks it can probably handle. However there are a gazillion filetypes, and I can't keep up.
So, for your new filetype, we need to figure out if VLC Streamer can handle it. If it can, then I'll add it to the list.
Testing the filetype is easy - just rename the file to something that VLC Streamer will try.
So take .something and rename it to movie.avi
VLC Streamer will now try to stream the movie. VLC will try and transcode it to the required format. If everything works - then email me and let me know that .newFormat works. I'll add it to the list of supported filetypes and from the next VLC Streamer update; VLC Streamer will recognise it automatically.
